ISO System

1. Total Quality Management (TQM) according to ISO 9001:2015
   Training Content:

• A practical program demonstrating how to implement a quality management system in governmental and private institutions in line with ISO 9001:2015 requirements.

Topics:

• Principles of Total Quality Management.
• ISO 9001:2015 requirements.
• Continuous improvement cycle (PDCA).
• How to prepare documents and procedures.
• Internal auditing to ensure compliance.

Objectives:

• Raise participants’ awareness of the importance of quality in improving institutional performance.
• Enable understanding of the core requirements of ISO 9001:2015.
• Develop participants’ skills in preparing quality systems and procedures.
• Promote a culture of continuous improvement in UAE institutions.

Outcomes:

• Ready-to-use documents and procedures.
• Practical ability to apply quality requirements.
• A trained internal audit team.
• Enhanced customer satisfaction.

2. Environment and Sustainability according to ISO 14001:2015
   Training Content:

• A program focused on implementing environmental management systems in institutions to support sustainability.

Topics:

• Principles of environmental management.
• ISO 14001:2015 requirements.
• Environmental impact analysis.
• Strategies to reduce pollution and waste.
• Environmental auditing and reporting.

Objectives:

• Enable participants to build an effective environmental management system.
• Promote compliance with UAE environmental legislation.
• Develop skills in preparing environmental impact reports.
• Support UAE’s sustainable development goals.

Outcomes:

• Integrated environmental management plan.
• Practical procedures to reduce environmental impact.
• Approved environmental assessment reports.
• Enhanced institutional compliance with international standards.

3. Occupational Health and Safety according to ISO 45001:2018
   Training Content:

• A program demonstrating how to establish an effective occupational health and safety management system in the workplace.

Topics:

• The concept of occupational health and safety.
• Requirements of ISO 45001:2018.
• Risk assessment and management.
• Safety culture in organizations.
• Internal auditing of the safety system.

Objectives:

• Enable participants to implement a comprehensive health and safety system.
• Reduce accidents and injuries in the workplace.
• Promote preventive awareness among employees.
• Improve compliance with UAE safety laws and regulations.

Outcomes:

• An effective preventive safety system.
• Risk assessment reports.
• Practical procedures for emergency management.
• A safer work culture.

4. Business Continuity Management according to ISO 22301
   Training Content:

• A program focused on ensuring the continuity of critical organizational operations.

Topics:

• The concept of business continuity.
• Requirements of ISO 22301.
• Risk analysis and business impact assessment.
• Emergency and recovery plans.
• Internal auditing and crisis response.

Objectives:

• Enhance organizational readiness to face disasters and crises.
• Enable participants to develop business continuity plans.
• Ensure the continuity of vital services for governmental and private institutions.
• Improve institutional resilience post-crisis.

Outcomes:

• An approved business continuity plan.
• Clear emergency procedures.
• Institutional capability for effective response.
• Increased trust of clients in government services.

5. Information Security according to ISO/IEC 27001
   Training Content:

• A specialized program on protecting information security and sensitive organizational data.

Topics:

• The concept of information security.
• Requirements of ISO/IEC 27001.
• Security risk management.
• Information security policies and procedures.
• Internal auditing and penetration testing.

Objectives:

• Raise employee awareness about the importance of data protection.
• Enable organizations to implement an effective information security system.
• Reduce the risks of cyberattacks.
• Enhance trust in digital government services.

Outcomes:

• A comprehensive information security system.
• Written policies for data protection.
• Preventive procedures against cyberattacks.
• Increased digital security within organizations.

6. Innovation Management according to ISO 56002
   Training Content:

• A program illustrating how to build an organizational system for innovation management.

Topics:

• The concept of organizational innovation.
• Requirements of ISO 56002.
• Tools for idea generation and development.
• Integrating innovation into organizational strategies.
• Measuring innovation and realizing value.

Objectives:

• Promote a culture of innovation within UAE organizations.
• Enable participants to manage innovative projects.
• Develop innovation-based organizational strategies.
• Support the UAE’s vision as a leading nation in innovation.

Outcomes:

• An institutional innovation management system.
• Practical tools for idea generation.
• Ready-to-implement innovation strategies.
• Improved organizational competitiveness.

7. Energy Management according to ISO 50001
   Training Content:

• A program focused on improving energy efficiency and reducing costs.

Topics:

• Basics of energy management.
• ISO 50001 requirements.
• Energy consumption analysis.
• Improvement plans and efficiency optimization.
• Internal auditing of energy systems.

Objectives:

• Enable organizations to enhance energy consumption efficiency.
• Reduce operational costs.
• Support the UAE’s shift toward clean energy.
• Raise awareness of energy conservation among employees.

Outcomes:

• Effective energy-saving plans.
• Energy consumption assessment reports.
• Practical tools to reduce expenses.
• Contribution to achieving national sustainability.

8. Anti-Bribery Management according to ISO 37001
   Training Content:

• A program that promotes institutional integrity and transparency.

Topics:

• Concept of anti-bribery.
• ISO 37001 requirements.
• Integrity policies and procedures.
• Managing bribery-related risks.
• Internal auditing to ensure transparency.

Objectives:

• Raise employees’ awareness of corruption risks.
• Enable organizations to implement an anti-bribery system.
• Enhance transparency and corporate governance.
• Support the UAE’s reputation in combating corruption.

Outcomes:

• Approved anti-bribery policies.
• Clear integrity procedures.
• An institutional system to mitigate risks.
• Strengthened trust between stakeholders and organizations.

9. Human Resource Management According to ISO 30405
   Training Content:

• A program demonstrating how to apply global best practices in human resource management.

Topics:

• Recruitment and selection standards.
• ISO 30405 requirements.
• Competency and skills development.
• Performance management and motivation.
• Continuous review and improvement.

Objectives:

• Improve recruitment and selection mechanisms.
• Enhance the efficiency of institutional teams.
• Promote a more productive work environment.
• Support building a competitive human capital.

Outcomes:

• Recruitment plans based on international standards.
• Employee development procedures.
• Comprehensive performance evaluation.
• Increased employee loyalty.

10. Quality Management in Education According to ISO 21001
    Training Content:

• A program focusing on improving quality management systems in educational institutions.

Topics:

• The concept of quality in education.
• ISO 21001 requirements.
• Enhancing the learner experience.
• The role of leadership and educational management.
• Internal auditing and quality review.

Objectives:

• Enable educational institutions to raise quality levels.
• Enhance student and beneficiary satisfaction.
• Develop sustainable educational policies.
• Support the UAE’s vision for world-class education.

Outcomes:

• An integrated educational quality system.
• Plans to improve the learner experience.
• Reports evaluating education quality.

Strengthened position of educational institutions.