Quality in the provision of government services

Training Content:
Focused on improving the quality of government services to meet the expectations of customers.

Key Topics:

• The concept of outstanding government services.

• Service quality standards.

• Tools for measuring customer satisfaction.

• Digital transformation and service quality.

• Successful experiences from the UAE Smart Government.

Objectives:

• Improving the customer experience.

• Increasing public satisfaction levels.

• Enabling employees to apply outstanding service standards.

• Supporting national directions in digital transformation.

Outcomes:

• Plans to improve customer experience.

• Tools to measure and monitor satisfaction.

• Higher-quality government services.

• Strengthening customer trust in institutions.